Refund Policy
THE SURVIVAL BOUTIQUE – RETURN, REFUND & CUSTOMER EXPERIENCE POLICY
Effective Date: [Insert Date]
1. Customer Experience Commitment
The Boutique is dedicated to providing premium survival products with transparent return and refund policies.
2. Return Window
Returns accepted within 30 days of delivery, subject to product type and condition.
3. Return Conditions
Items must:
- Be unused and in original packaging
- Retain all accessories and documentation
- Remain in premium condition for resale
4. Non-Returnable Items
- Used or opened medical, hygiene, or survival products
- Customized or personalized items
- Limited-edition or one-of-a-kind kits
5. Defective or Incorrect Orders
Report defective or incorrect products within 7 days of receipt.
6. Order Cancellation
Orders may be canceled within 12 hours of placement.
7. Return Authorization
All returns require Boutique approval before shipment.
8. Refund Processing
Refunds will be processed within 5–10 business days after receipt and inspection.
9. Return Shipping
Customer is responsible for shipping unless the item is defective or mis-shipped.
10. Exchanges
Exchanges are limited to defective or incorrect items.
11. Refund Delays
Refund timelines may vary depending on banking institutions.
12. Abuse Prevention
Excessive or fraudulent returns may result in account restrictions.
13. Chargeback Policy
Customers should contact Boutique support before initiating chargebacks.